Feature Documentation
WhatsApp Automation
Message Templates
Create reusable message templates for common responses:
- Welcome messages for new customers
- Order confirmation templates
- Shipping notification templates
- FAQ responses
Auto-Reply System
Configure intelligent auto-replies based on:
- Keywords detection
- Business hours
- Customer intent analysis
- Product inquiries
Broadcast Messaging
Send bulk messages to customer segments:
- Promotional campaigns
- Product announcements
- Order updates
- Customer surveys
AI Chat Engine
Natural Language Processing
- Intent recognition for customer queries
- Sentiment analysis for customer satisfaction
- Multi-language support (English, Urdu, Arabic)
- Context-aware conversations
Product Recommendations
- AI-powered product suggestions
- Based on customer history
- Inventory-aware recommendations
- Cross-selling and upselling
Customer Support
- 24/7 automated responses
- Escalation to human agents
- Knowledge base integration
- FAQ automation
E-commerce Integration
Shopify Features
- Real-time order synchronization
- Product catalog updates
- Inventory management
- Customer data sync
- Webhook notifications
WooCommerce Features
- REST API integration
- Order status updates
- Product information sync
- Customer management
- Payment notifications
Order Management
- Order tracking and updates
- Shipping notifications
- Return and refund processing
- Customer order history
Analytics & Reporting
Customer Analytics
- Conversation metrics
- Response time analysis
- Customer satisfaction scores
- Engagement patterns
Business Intelligence
- Sales performance tracking
- Product popularity analysis
- Customer behavior insights
- Revenue attribution
Performance Metrics
- System uptime monitoring
- Response time tracking
- Error rate analysis
- Resource utilization
Security Features
Data Protection
- End-to-end encryption
- GDPR compliance
- Data retention policies
- Secure API endpoints
Access Control
- Role-based permissions
- Multi-factor authentication
- API key management
- Audit logging
Compliance
- GDPR data export
- Right to be forgotten
- Data processing consent
- Privacy policy integration